About

The Foundation of Our Client Approach 

Since our founding in 1937, our family has understood that construction is never just about buildings—it's about the people who will use those spaces to grow their businesses and serve their communities. As a fourth-generation family business, we've refined our approach to client relationships through decades of experience in New England’s commercial landscape. 

 "My name is on the door," says Jim Madigan, " so I always think about Francis W. Madigan, my grandfather, and my father, and my brother and partner as well , all the work that they had to do to get it to the point where I was able to take over."

Four Principles That Guide Our Client Relationships 

1. Listen First, Build Second 

Commercial construction and distinctive residential projects represent significant investments for our clients. Before we review a single blueprint or break any ground, we invest time in understanding not just the physical requirements of a space, but how that space will function within our client's business operations. 

For Bruce Hall, a homeowner seeking to create a two story, 5300 square foot accessory recreation building with a fully operational, below grade, three lane bowling alley; this meant hosting multiple meetings before finalizing the design. "The coordination, subcontractor selection and management, communication, and overall knowledge exhibited by Madigan were awesome." notes Bruce, "They are highly recommended for projects of any complexity." 

2.Transparent Communication at Every Stage 

Construction projects inevitably face challenges—from supply chain issues to unexpected structural discoveries during renovations. Our commitment is to communication that is: 

Proactive: We alert clients to potential issues before they become problems 

Clear: We translate construction jargon into practical impacts on timeline and budget 

Solution-oriented: We present options, not just obstacles 

This approach has earned us the trust of clients like Bishop Feehan High School, who partnered with us on their recent Arts and Innovations Center.  

"Pre-construction forward, they felt like true partners in our process.” observes President, Tim Sullivan. “They brought ideas and expertise to our building planning and pro-actively recommended changes, some saved dollars and some made our building better." 

3. Flexibility Without Compromising Quality 

Our decades in business have taught us that flexibility is essential to successful client relationships. 

Our project management team is trained to accommodate reasonable mid-project adjustments without derailing timelines or inflating budgets. This flexible approach proved invaluable when it was discovered at St. Benedict Classical Academy that Natick’s existing water pressure required an addition of a sprinkler booster pump.  This required major redesign and layout modifications within the already constructed mechanical space and structural framework.  

4. Local Expertise and Relationships 

Four generations in New England have given us unparalleled knowledge of local building codes, permitting processes, and relationships with the region's best subcontractors and suppliers. 

This local expertise translates to smoother projects and fewer surprises for our clients.  Our employees know building inspectors in the local towns and cities and know how to work with them to work through challenges.  There have been numerous times where an inspector has come for an inspection only to say “Oh, this is a Madigan project?  That makes my life easier”.  We consistently work with the same trade subcontractors – valued partners that continue to work with us as they recognize the quality that we deliver and our commitment to professional partnerships.  

Building the Future Together 

As we look ahead to the next generation of our family business, strengthening these client relationships remains at the heart of everything we do. The construction landscape continues to evolve, and we're proud to evolve alongside our clients. 

The commercial and residential spaces we construct today will serve local businesses and homeowners for decades to come. By focusing on building relationships as sturdy as our structures, we ensure that our legacy of construction excellence continues to grow with each new project and client partnership. 

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* Madigan is a fourth-generation family-owned commercial construction company specializing in ground-up construction and renovations for mid-sized commercial clients in the Worcester, Massachusetts area. To learn more about our approach to client relationships or discuss your upcoming commercial project, contact us at 508-753-1459. *